🔬 The Science of Hair Revitalization
👩‍🔬 80-Year Trichology Expertise
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 WE STAND BEHIND OUR PRODUCTS and offer a money-back guarantee!

We take pride in the quality of our products and are committed to ensuring your complete satisfaction. To uphold this commitment, we offer a money-back guarantee.

Our guarantee includes a 60-day refund policy for the Hair Growth Vitamins Kit and a 30-day refund policy for all other products featured on our website. Please review the following content carefully:

Return Procedure:
To initiate a return, kindly send back the product package with the unused portion of the product, along with your invoice and order number. If you don’t have your invoice, please provide us with the date of your purchase, and we will assist you in locating your order. It’s essential to return the product within the specified time frame (60 days for the ‘Hair Growth Vitamins’ System Kit and 30 days for all other products) from your original purchase date to validate the return.

You are responsible for covering the postage costs. We strongly recommend using a trackable shipping method with delivery confirmation to avoid any potential delays. Timeliness is crucial, as we must receive the returned item on time (within 60 days for the ‘Hair Growth Vitamins’ System Kit from the order date or within 30 days for any other product from the order date) to process a valid refund.

Refunds will be issued for the full product(s) cost. However, please note that shipping and handling fees are non-refundable.

Typically, the return processing takes one week, with refunds to your bank or credit card expected within 7 business days, excluding holidays and weekends.

Damaged Product Claims:
If your product(s) arrive damaged, we kindly request that you contact us within 10 days of your order being marked as “delivered.” Please provide us with clear photos of the damaged product and its packaging. Claims submitted after the 10-day period will not be considered.

Dissatisfaction Refund Requests:
Should you wish to request a refund due to product dissatisfaction, please contact us with photographic evidence illustrating the issue you’ve experienced. Claims without attached images will not be eligible for consideration.

Your satisfaction is our top priority, and we strive to ensure a smooth and fair return process for our valued customers. If you have any further questions or concerns, please do not hesitate to contact our customer support team at: [email protected]. Thank you for choosing our products.